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The perfect bean

Me and mom just enjoyed the Nguyen phin drip experience. Wow. Proud of your work. We without hesitation enjoy the Vietnamese coffee and recommend your products. Thank-you to the Nguyen staff and tradition. From Canada eh!

Marc B

Verified Customer

How-To FAQ

General Information

Where do I start?

Check out our Ultimate Guide to Vietnamese coffee here.

Did you know?

1) Vietnam is the second largest producer of coffee in the world.

2) Vietnam is the #1 producer of robusta beans in the world. (This means that A LOT of people in the world are drinking coffee made from beans grown in Vietnam, but may not know it - which means it’s actually a very familiar flavor profile!)

3) Our coffee farm is certified organic and clean in Vietnam, using all natural biofertilizers.

4) Nguyen Coffee Supply is the first specialty Vietnamese coffee company in the United States importing and roasting in Brooklyn, New York.

5) Nguyen Coffee Supply is founded, owned and operated by a 1st generation, Vietnamese American woman and proud daughter of refugees.

What is Vietnamese coffee?

Vietnamese coffee is coffee made with coffee beans grown in Vietnam. Vietnamese coffee is most famous for the robusta bean. Vietnam is the #2 producer of coffee in the world, second to Brazil; Vietnam is also the #1 producer of robusta coffee in the world. You can learn more about Vietnamese coffee here.

Around the world, “Vietnamese coffee” has also been understood as a style and preparation, namely including sweetened condensed milk, the phin drip method and/or very strong coffee. While this is a true part of the Vietnamese diasporic experience, we here at Nguyen Coffee Supply strive to expand the understanding of Vietnamese coffee to include its core roots, Vietnamese coffee beans grown by Vietnamese people in Vietnam. By doing so, we celebrate Vietnamese coffee as a bean and its expansive potential to be enjoyed in a wide range of brew methods and drink recipes. TLDR: Vietnamese coffee has the potential to be more than just narrow, limited expectations synonymous with sweetened condensed milk.

What about sweetened condesed milk?

Sweetened condensed milk is commonly enjoyed with coffee in Vietnam. But condensed milk is not the determining factor of “Vietnamese coffee” beverages. Many people in Vietnam also enjoy their coffee black.

Most importantly, they should be using coffee beans from Vietnam to call it a Vietnamese coffee beverage. Otherwise, we feel that it becomes unfair to erase the labor of farmers in the actual coffee-producing origin if for example, people use an Ethiopian bean, add condensed milk, then advertise it as Vietnamese coffee. We also feel that it is unfair to Vietnamese farmers who don't benefit from the transaction that leverages their culture without their labor or product, and it is unfair to the actual farmers from Ethiopia. For all of these reasons, we believe all farmers around the world deserve transparency, representation and visibility.

Mythbuster: some places add condensed milk to their house coffee (using a South American or African bean) and call it “Vietnamese Coffee” … but this is not correct! That's just their coffee with condensed milk. Many countries including Spain, Malaysia, and Indonesia also enjoy coffee with condensed milk.

Mythbuster: While Cafe Du Monde is a common and affordable "go-to option" in the immigrant Vietnamese community, it is actually not a Vietnamese brand and it's unclear where they get their beans. In fact, most people in Vietnam have never heard of Cafe Du Monde.

Mythbuster: Cafe Du Monde has a popular brand that adds chicory to their coffee (as a filler to cut the bitterness). In Vietnam, it is not traditional or common to add chicory to their coffee.

How long does your coffee last?

We recommend consuming the coffee within two to four weeks. Over time, coffee (especially ground coffee) oxidizes and changes flavor just like other foods. Personally, we feel that our robusta coffee beans age extremely well and get more delicious over time. Even 2 months post-roast, the chocolatey aroma becomes more apparent. Learn more about how to keep your coffee fresh here.

What is the difference between our offerings: Loyalty, Moxy, and Truegrit?

Loyalty is the Nguyen Coffee Supply signature blend -- made with both robusta beans and arabica beans -- for a smooth balance of nutty, chocolatey, and a hint of fruit. It’s designed to be your everyday coffee and tastes amazing as espresso.

Vietnam is most famous for its robusta beans.

Moxy is 100% arabica beans -- which is a lighter and fruitier coffee. It’s also a rare specialty bean of Vietnam since it’s less than 10% of Vietnam’s total coffee production. Moxy is also excellent as an everyday coffee or espresso.

Truegrit is our strongest coffee, being 100% peaberry robusta. It has nearly 2x the caffeine content of Moxy. It's bold, strong, and surprisingly smooth!

All our bags are 100% Vietnamese coffee beans roasted fresh in Brooklyn, with no added ingredients or artificial flavors.

What is the difference between arabica and robusta beans?

In the coffee world, there are two main species of coffee beans: robusta and arabica.

Robusta beans have 60% less sugar and 60% less fats than arabica beans. Robusta beans have nearly 2x the caffeine content of arabica beans.

Generally, this means that robusta beans are stronger and more bold / robust in flavor. For farming, it also means that they are more disease resistant due to the caffeine.

Arabica beans have less caffeine content than robusta, and 60% more sugar and 60% more fat than robusta, which is why they tend to be lighter, sweeter, and fruitier.

You can learn more about the different bean types here.

Which of your coffee is the strongest?

Truegrit, our 100% robusta coffee, is the strongest with nearly double the caffeine content of standard cups of coffee.

What is direct trade?

Direct trade means that Nguyen Coffee Supply works directly with the farmer in Vietnam - there is no middleman. Sahra handles all business communication with her farmer over chat and email, in Vietnamese. Through this process, they develop a positive, transparent, and sustainable relationship built upon trust and honesty.

Nguyen Coffee Supply is registered with the FDA and works with an amazing customs broker to process all direct shipments properly.

You can learn more about how we make direct-trade, sustainable coffee here.

What is single origin?

Single origin means that the beans are from one country - sometimes that means a specific city or even a specific farm.

Generally, single origin indicates higher quality beans because they are not mixed with beans from multiple countries where it becomes harder to track each country’s production quality.

What does green bean mean?

Green bean means coffee beans that have not been roasted yet. So Nguyen Coffee Supply imports green beans from Vietnam, and then fresh roasts them every week in Brooklyn.

Do you sell green coffee beans?

Due to commercial liabilities, we do not sell green coffee beans at this time.

Do you have decaf coffee?

At this time, we do not offer decaf coffee.

Where do you roast?

We roast in Brooklyn, NY at a commercial roasting facility.

Is your coffee organic?

Our coffee farm is certified organic and clean in Vietnam, using all natural biofertilizers.

Is any of your coffee roasted with butter added ad the end of the cycle?

Our coffee is roasted without any additives, flavorings, or oils. We only roast 100% coffee beans.

Where can I buy coffee in person?

You can find our coffee beans in person at these locations here. All other products such as phin filters and merch are available exclusively online.

Do you do wholesale?

Information on our wholesale program can be found here.

How do I store my coffee?

You can read our guide on how to keep coffee fresh here.

Can I freeze your coffee beans?

We have found that when packaged properly, coffee frozen can taste delicious. However, if not stored properly, the coffee can get freezer burn. We’d recommend freezing coffee at your own risk.

Order Information

Where is my order? Can I change my order?

Thanks for your order! You can track your order using the link provided in your shipping confirmation email. If you have not received it, please check your spam folder as well. Please send an email to hello@nguyencoffeesupply.com and our team will be able to assist you.

My coffee order has been shipped but there are no tracking updates. Is my order lost?

Thank you for your order. We have found that when there are no tracking updates, this means USPS has yet to scan your shipment, but it is still on its way (which can happen during peak online shopping times). We have seen orders show no tracking updates up until the date of delivery, so don't worry if you don't see one a few days after ordering or longer at times as your order is in their system and on its way to you.

Can I edit my order?

We are only able to change shipping addresses on orders at this time. Changes to items in an order will need to be canceled and replaced. Additionally, orders cannot be changed once they have been fulfilled by our team. Please send an email to hello@nguyencoffeesupply.com and our team will be able to assist you.

Can I cancel my order?

If you placed an order and it has not been fulfilled yet (you have yet to receive a shipping confirmation email), please contact us at hello@nguyencoffeesupply.com and we will cancel your order.

If your order has already been fulfilled by our team, we are unable to cancel it for any reason. If you need to change the address, you will need to reach out to the shipping carrier directly to schedule an intercept if possible.

I typed the wrong address! Can I change this?

If your order has NOT been shipped yet, please email hello@nguyencoffeesupply.com to get your address changed.

If your address was inputted incorrectly and we have already shipped your order, you are responsible for retrieving this product or contacting the shipping carrier directly to re-route your order.

Can I pay by cash or check?

At this time, we only accept payments through credit card, Paypal, Apple Pay, and Google Pay.

I received a defective product. What can I do?

Please send an email to hello@nguyencoffeesupply.com and our team will be able to assist you.

My order was marked as delivered but I did not receive it. What should I do?

Sometimes carriers like USPS and FedEx mixup packages. Most often, they arrive shortly after they were marked as delivered. We also recommend thoroughly checking your address, asking neighbors if they accidentally received it, and contacting the shipping carrier directly to file a claim if it’s missing.

I'm not satisfied with my order, what can I do?

We recommend using our coffee in any of our delicious drink recipes here. We’re unable to refund or accept returns for orders of coffee; please see our refund and return policy here.

How can I change my subscription?

You can modify your coffee subscription in our portal here.

How do I include gift note or gift receipt?

Please send us an email at hello@nguyencoffeesupply.com with your order number, your gift note, and any other instructions after you've placed your order.

Brewing & Phin Information

How do I brew with Nguyen Coffee Supply?

We have a brew guide with coffee bean recommendations for various brew methods.

What brew methods do you recommend?

Please see our brew guide for recommendations on various brew methods as well as bean type.

How do I grind your coffee for phin brewing? What's the best grind size?

We have a guide on grinding our coffee beans here.

Why won't my coffee drip?

Please read our guide on dialing in your phin filter here.

Watch our troubleshooting video here.

How do I keep my phin filter clean?

Please read our guide on how to use and clean a phin filter here.

Watch our video on cleaning a phin filter here.

Can I order replacement parts for my phin filter?

At this time, unfortunately, we do not sell replacement parts for the phin filter. Please contact hello@nguyencoffeesupply.com for further information and assistance.

How is the phin filter different from pour over?

Phin filter brewed coffee is more concentrated due to the water to coffee ratio. Additionally, phin filters don’t require a paper filter, so the extraction process and final cup differ from pour over.

Watch our video explaining the phin filter here.

Why are your phins more expensive?

Our pricing is derived from a variety of factors such as fair labor wages, costs of materials, and production. Our producers are a small, woman-owned team in Vietnam who make our phin filters in batches. Phins at supermarkets may have been mass produced in factories without any information provided on origin or sourcing. We’re striving to be as transparent and ethical as possible through every level of our business, and the prices are an effort to reflect that.

Why is my phin filter dripping too fast/too slow?

Factors including how you're grinding, what’s your grind size is, and whether or not you have dialed in the grind size to the phin filter affect total brew time.

For Nguyen Coffee Supply phin filters, we recommend a fine grind size and a 2:1 ratio of water to coffee. For other phin filters, we recommend experimenting to dial in according to that specific filter.

For example, coffee that is too coarse will drip too fast. Using less than 2 tbsp of coffee in a 4 oz phin filter may result in a fast drip as well.

How does Nguyen Coffee Supply compare to Trung Nguyen or Highlands Coffee?

We understand that our coffee may not be what you are used to with other coffee brands. We cannot speak for Trung Nguyen, Highlands Coffee, or other Vietnamese coffee brands as we do not produce those coffees. However, those brands mention adding artificial ingredients, flavors, and fillers on their packaging, and these additives may affect drip speed, flow, and final viscosity.

Ultimately, our coffee cannot be compared to these other brands because we do not add artificial ingredients or flavors to our coffee, so it would not be the same as other brands in terms of expectations or taste.

Nguyen Coffee Supply is 100% pure coffee. When brewed with hot water, our coffee experience compared to other coffees using additives or artificial fillers will naturally appear more fluid and thin, but will nonetheless have deep and complex flavors that can only be found in a single origin specialty coffee bean.

How can I make thicker coffee?

We recommend adding ingredients like cream, a little butter, sweetened condensed milk, coconut cream, etc. after the coffee is brewed to create the perfect experience suited for your personal preferences.

Shipping Information

Do you offer free shipping?

We offer free U.S. shipping on orders $50 and up.

Do you ship internationally?

At this time, we ship domestically in the U.S. and to these countries:

Australia

Canada

France

Germany

Ireland

Singapore

United Kingdom

Please note: any customs and fees are the responsibility of the customer post-purchase; we will not cover any taxes and fees levied by the destination country. You can read our shipping policy here.

How long does the shipping take?

Please allow 5-10 business days for us to roast and ship your order via Standard Shipping.

We also offer expedited 2-Day shipping if you need a package sooner. You will receive a shipping confirmation email once it’s been fulfilled by our team

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